About Us, Shop Policies & Frequently Asked Questions...

CREATOR & OWNER

As a child, I (Ceilidh) always enjoyed creativity and making all sorts of crafts under the title "Craft By Ceilidh". Now as an adult, I love making pretty pieces in my spare time as a small business on the side from my main occupation as a student nurse. I am thrilled to be able to share my creations with you all, thank you for the continuous love and support.


GRAPHIC DESIGNER & PARTNER

Callan Pratt is our professional graphic designer and partner to Ceilidh. He is the designer of our logo, photographer, editor and helps with many of the behind-the-scenes magic.


SUPPLIERS & MATERIALS

Rest assured, all our suppliers are UK based small businesses. Items are bought as one off unique pieces or in small batches to guarantee individuality. Current stock consists of silver-plated metal for those with sensitive skin, pressed flowers, shells, sea glass, recycled broken jewelery and crystals. Each item is wrapped sustainably in fully recyclable and plastic-free packaging.


SHOP POLICIES
Last updated on 08th January 2021.

Delivery & Processing time:
The time I need to prepare an order varies from 1-3 days (usually post next working day).LARGE LETTER (most jewellery)
Standard UK delivery - £2.36
Express UK delivery - £2.69
Tracked UK delivery - £6.85
Everywhere else - £10
SMALL PARCEL (homeware)
Standard UK delivery - £4.20
Express UK delivery - £4.85
Tracked UK delivery - £7.65
Everywhere else - £15

Payment options: 
Secure options Accepts Etsy Gift Cards and Etsy Credits. 
Etsy keeps your payment information secure. 
Etsy shops never receive your credit card information.

Returns & exchanges: 
I gladly accept returns and exchanges. Contact me within: 14 days of delivery. Dispatch items back within: 30 days of delivery. I don't accept cancellations, but please contact me if you have any problems with your order. The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloadsIntimate items (for health/hygiene reasons)

Conditions of return:  
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


FREQUENTLY ASKED QUESTIONS

Custom and personalised orders:
I am happy to do custom inquiries, please get in touch (hello@craftbyceilidh.com) with details of what you would like and we will create something together!

Care instructions:
Our pieces are very delicate, please take good care of them and keep out of direct sunlight (especially the pressed flower jewellery!) Feel free to message me for any advice.

Gift wrapping and packaging:
All out items are sustainably packaged in recyclable materials. If you mark your order as a gift, I will try my best to jazz things up a bit if stock allows me to do so!

Wholesale availability:
Due to the size of my small business and most items of stock being one-of-the-kind pieces, I am unable to offer wholesale options at this moment in time.

Shipping outside of the UK:
I ship worldwide! Large letters (most jewellery) are £10, Small parcels (homeware) are £15.

Thank you so much! 
Love, Ceilidh
hello @ craftbyceilidh.com
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